12
Error 1:
LiDAR turret or laser blocked. Check
for obstruction and retry.
Error 2:
Bumper stuck. Clean it and lightly tap
to release it.
Error 3:
Wheels suspended. Move robot and
restart.
Error 4:
Cli sensor error. Clean cli sensors,
move robot away from drops and restart.
Error 5:
Main brush jammed. Clean main brush
and bearings.
Error 6:
Side brush jammed. Remove and clean
side brush.
Error 7:
Wheels jammed. Move the robot and
restart.
Error 8:
Robot trapped. Clear obstacles
surrounding robot.
Error 13:
Charging error. Clean charging
contacts and retry.
Error 9: No dustbin. Install dustbin and lter.
Error 12: Low battery. Recharge and retry.
Error 14: Battery error.
Error 16:
Robot tilted. Move to level ground and
restart.
Error 26: Wall sensor dirty. Clean wall sensor.
Error 21:
Vertical bumper pressed. Move robot
and retry.
Error 23:
Could not return to dock. Clean dock
location beacon and retry.
Filter blocked or wet. Clean, dry, and retry.
No-go zone or Invisible Wall detected. Move
robot from this area.
Internal error. Reset the robot.
Error 22: Dock locator error. Clean and retry.
Error 17: Side brush error. Reset robot.
Error 18: Fan error. Reset robot.
Note: A system reset may resolve some problems.
If the problem persists after using the
recommendations in the table above, contact our
support team at:
support@roborock.com (United States/Canada/
Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
Errors
If an error occurs while the robot is cleaning, the
power indicator will ash red quickly, and a voice
alert will sound. Refer to the following table for
troubleshooting.
1. After resolving any of the following errors,
relocate your robot and restart cleaning.
2. After any sensor errors, clean the sensor
and retry.
3. If the battery is at an abnormal
temperature, wait for it to return to normal
before use.
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