10
EN
Problems Probable causes Solutions
ESPRESSO
The coffee drips too
slowly
ground coffee too fine
filter blocked
water passage grid is clogged
up
presence of scale
use more coarsely ground
coffee
clean it with a brush
clean the appliance when cold
Descale the appliance
Grounds in the coffee dirty filter-holder or dirty filter
ground coffee too fine
clean them with hot water
use more coarsely ground
coffee
The coffee doesn't flow knob in position Knob in position
The espresso leaks onto
filter-holder sides
filter-holder is clogged up
filter-holder badly positioned
remove any excess ground
coffee
put it back into place and lock it
into position
bad taste (vinegar) insufficient rinsing follow the rinsing instructions
STEAM
Water runs out of the
filter-holder
knob in position Knob onto
little or no steam in
position
knob opened too early close the knob for 2 minutes
The steam nozzle
doesn’t froth up the
milk
blocked steam nozzle
you use whole or skimmed
milk
milk not fresh or cold enough
container doesn’t have the
right shape
rinse out the steam nozzle
semi-skimmed milk
Always use very fresh, cold
milk
use a small diameter container
neck (small jug)
OTHERS
Appliance not working
abnormal heating triggers off
the safety device
contact an approved service
centre.
HELPLINE (UK and Ireland)
If you have any product problems or queries, please contact our
Customer Relations Team first for expert help and advice:
0845 602 1454 – UK
(01) 677 4003 - Ireland
Or consult our web site: www.rowenta.co.uk
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