4-1-3. Testing the 3D Picture Quality
MENU Support Self Diagnosis 3D Picture Test
NOTE
To test 3D picture quality, you must be wearing 3D glasses and the glasses and the TV must be paired.
3D is not available in the U.S.A. and Canada and is only available on LED 6200 series TVs or higher. Before you review
the list of problems and solutions below, use 3D Picture Test to determine if the problem is caused by the TV. The 3D
Picture Test displays a high definition picture you can examine for flaws or faults. If the test picture does not appear or
there is noise or distortion, the TV may have a problem. Contact Samsung’s Call Center for assistance. If the test picture
is displayed properly, there may be a problem with an external device. Please check the connections. If the problem
persists, check the signal strength or refer to the external device’s user manual.
The Problem Try this!
The 3D glasses are not
working correctly.
Make sure the glasses are powered on.
The 3D feature may not work properly if there is another 3D product or an electronic
device running nearby. If there is a problem, keep other electronic devices as far
away as possible from the 3D Active Glasses.
I can’t see 3D images clearly.
The ideal viewing distance is three times or more the height of the screen.
We also recommend watching 3D content with your eyes level with the screen.
The batteries in the 3D
glasses are flat.
Turn off the 3D glasses when they are not in use. If you leave the 3D glasses on,
the battery lifespan is shortened.
4-1-4. There is a problem with the broadcast
The Problem Try this!
The TV is not receiving all
channels.
If your TV is not connected to a cable box or satellite box:
Confirm that the coaxial cable is securely connected to the TV.•
If you are using an antenna, verify it is positioned correctly and the all the •
connections are secure.
Run •
Setup (System > Setup) or Auto Program (Broadcasting > Auto Program).
There are no captions with
digital channels.
Go to Caption (System > Accessibility > Caption) and change the Caption Mode.
Some channels may not have caption data.
The picture is distorted.
The compression of the video content may cause picture distortions. This is
especially true with fast moving pictures from sports programs and action movies.
A weak signal can cause picture distortions. This is not a problem with the TV.
4-4
4. Troubleshooting
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