Appendixes
101
Before contacting a service centre
If you are having trouble with your camera, try these troubleshooting procedures before contacting a service centre. If you have attempted
the troubleshooting solution and are still having problems with your device, contact your local dealer or service centre.
Situation Suggested remedies
Cannot take photos
There is no space on the memory card. t
Delete unnecessary files or insert a new
card.
Format the memory card. (p. 92)t
The memory card is defective. Get a new t
memory card.
The memory card is locked. Unlock the t
card. (p. 95)
Make sure that the camera is switched t
on.
Charge the battery.t
Make sure that the battery is inserted t
correctly.
The camera freezes
Remove the battery and insert it again.
The flash does not
work
The flash option may be set to t Off.
(p. 47)
You cannot use the flash in the t
d
,
v
, or some
s
modes.
The flash fires
unexpectedly
The flash may fire due to static electricity.
This is not a malfunction of the camera.
Situation Suggested remedies
Cannot turn on the
camera
Make sure that the battery is inserted.t
Make sure that the battery is inserted t
correctly.
Charge the battery.t
The power turns off
suddenly
Charge the battery.t
Your camera may be in Power save t
mode. (p. 91)
The camera may turn off to prevent the t
memory card from being damaged due
to an impact. Turn on your camera again.
The camera is losing
battery power quickly
The battery may lose power more quickly t
in low temperatures (below 0° C). Keep
the battery warm by putting it into your
pocket.
Using the flash or recording videos t
depletes the battery quickly. Recharge
if needed.
Batteries are consumable parts that must t
be replaced over time. Get a new battery
if the battery life is diminishing quickly.
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