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Troubleshooting tips
Your ARTIS 2 hearing instrument is an extremely reliable
device. Should a problem occur, it can usually be cor-
rected quickly. Use these troubleshooting tips to resolve
simple issues.
Problem Cause
Sound is weak Weak or dead battery
Earmold clogged
Volume too low
Instrument emits
whistling sound
Improper seating in ear
Volume too high
Clogged with wax or excessive wax in ears
Sound is
distorted
Volume too high
Weak battery
Instrument emits
signal tones
Battery compartment not completely closed
Weak battery
Instrument
does not work
Instrument is not turned on
Battery compartment not completely closed
Dead battery
Battery polarity reversed
Power-on delay is active
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