11
What to do if...
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Water is leaking out – Attach/replace the drainage hose correctly.
– Tighten the screw connection of the supply hose.
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No water supply.
Detergent not dispensed.
– Start/Reload not selected?
– Tap not turned on?
– Filter blocked? Clean the filter apage 10.
– Supply hose kinked or trapped?
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The appliance door will not
open.
– Safety function active. Programme stopped? apage 4.
– (without final spin) selected? apage 3, 4.
– Can be opened by emergency release only? apage 9.
– Door locked after the washing machine is switched off: Switch on the washing
machine and wait for 5 seconds.
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The selected programme does
not start.
– Start/Reloador Finish in time selected?
– Washing machine door closed?
– Childproof lock active? Deactivate apage 5.
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Detergent solution is not
drained.
– (without final spin) selected? apage 3, 4.
– Clean the detergent solution pump apage 10.
– Clean the waste pipe and/or drainage hose.
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No water can be seen in the
drum.
– Not a fault. Water remains inside below the visible area.
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Spin result not satisfactory.
Laundry wet/too damp.
– Not a fault. Spin control system has stopped the spin cycle. Uneven distribution of
laundry.
Distribute large and small items of laundry evenly in the drum.
– Less Ironing selected? apage 5.
– Selected speed too low? apage 5.
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Programme duration changes
suddenly during operation.
– Not a fault. The program time can vary according to the distribution of laundry, with
it therefore being possible for the display panel to show adjustments in the
duration.
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Spin cycle performed several
times.
– Not a fault. The balance control system has detected an imbalance and is
attempting to redress this by repeating the spin.
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Residual water in the
compartment for care products.
– Not a fault: the action of the care product is not affected.
– Clean the compartment if necessary apage 9.
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Odour formation in the washing
machine.
– Run programme Cotton90 °C without laundry. Use standard detergent.
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Status display 1 flashing.
Appliance has detected a
detergent overload.
– Too much detergent used?
If foam is escaping from the detergent drawer: mix 1 tablespoon of fabric softener
with ½ litre of water and pour into compartment II (not with outdoor or down
fabrics).
– Reduce the detergent dosage for the next wash cycle.
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Intense noise formation,
vibrations and "wandering"
during the spin cycle.
– Are the appliance feet fixed?
Secure the appliance feet aInstallation instructions.
– Transportation safety devices removed?
Remove transportation safety devices aInstallation instructions.
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Display panel/indicator lamps
remain turned off while the
machine is working.
– Energy-saving mode apage 5.
– Power cut?
– Fuses triggered? Reset/change the fuse.
– If the fault occurs repeatedly, call customer services.
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Programme sequence longer
than usual.
– Not a fault. Unbalanced load detection system adjusts imbalance by repeatedly
distributing the laundry.
– Not a fault: foam detection system active; adds an additional rinse cycle.
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Detergent residues on the
laundry.
– Occasionally, phosphate-free detergents contain water-insoluble residues.
– Select Rinse/Spin or brush out the laundry after washing.
If you cannot correct a fault yourself or if a repair is necessary:
– Turn the programme selector to Off and remove the mains plug from the socket.
– Turn off the water supply and call customer services aInstallation instructions.
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