Poor air purification
quality
Excessive noise
Producing an
unpleasant odor
Press Fan Speed Button to
adjust the fan speed.
Remove the filter from its
packaging before use.
Replace the filter.
Remove objects blocking
air intake or outlet.
Properly place the filter
(see Replacing the HEPA
Filter).
Filter is not properly placed
inside the housing.
Filter is dirty and cannot
produce fresh air anymore.
Remove the filter from its
packaging before use.
Place the unit on a level
and flat place.
Immediately discontinue
use and contact TaoTron-
ics Support Team. DO
NOT attempt to open the
air purifier.
Not enough free space
around the unit.
Room size exceeds the
expected size the unit covers.
Air intake or outlet is blocked.
Filter packaging has not been
removed.
Foreign objects inside the
unit.
Unit is placed on an uneven
surface.
Filter is dirty and cannot
produce fresh air any more.
Select the right air purifier
as per the actual room size.
Leave 15 in / 38 cm of
clearance for proper air flow.
Replace the filter (see
Replacing the HEPA Filter).
Replace the filter (see
Replacing the HEPA Filter).
Replace the filter, and move
the air purifier to a room
where the relative humidity
is less than 85% RH.
High humidity levels have caused
mildew to grow on the filter.
Troubleshooting
Error Codes on
LED Display
Filter Change
Indicator does not
turn off
Disassembly Protection
Properly install all parts
(Filters and Air Inlet Grille)
Contact TaoTronics
Support Team.
Connect the plug to a
powered electrical outlet.
Try plugging the air
purifier into a different
outlet.
Possible Causes Solution
Sensor Failure
Abnormal Fan Speed
The air purifier has been reset
incorrectly.
Unit is not plugged in or the
power socket is not switched
Power socket is not working
properly.
Immediately stop using
and contact TaoTronics
Support Team.
Power cord is damaged.
Contact TaoTronics
Support Team.
Air purifier is malfunctioning
The following troubleshooting guide addresses the most common problems. If problems persist,
feel free to contact the Customer Support at support@taotronics.com.
Problem
Contact TaoTronics
Support Team.
Replace the filter and reset
by pressing and holding the
Timer Button for 3 seconds.
Air purifier does not
power on or respond
to button controls
Insufficient air flow
Fan speed is on low setting.
Filter packaging has not been
removed.
Not enough free space
around the unit.
Filter is clogged and not
replaced.
Leave 15 in / 38 cm of
clearance for proper air flow.
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