Section 8
8-1
087482-M
Troubleshooting Guide
8
Troubleshooting Guide
Table 8-1
Problem Probable Cause Remedy
Page
Ref.
1. No product is being
dispensed.
a. The power switch is in the OFF
position.
a. Place the power switch in the AUTO
position.
5-2
b. The mix level is inadequate in the
mix hopper.
b. Fill the mix hopper with mix.
5-3
c. The beater motor overloaded. c. Reset the freezer.
5-3
d. The unit is unplugged at the wall
receptacle.
d. Plug in the power cord.
1-1
e. The circuit breaker is tripped, or
the fuse is blown.
e. Place the circuit breaker in the ON
position or replace the fuse.
---
f. The freezer door is incorrectly
assembled.
f. See "Section 6: Operating
Procedures" for proper installation.
6-1
g. Product is being drawn off in
excess of the freezer’s capacity.
g. Stop drawing product and allow the
unit to recover.
---
2. The machine will not
operate in the AUTO
mode.
a. The control is set too cold. a. Contact service technician.
1-3
b. The refrigeration system is not
activated.
b. Momentarily raise the draw switch to
activate the refrigeration system.
5-3
c. The circuit breaker is tripped, or
the fuse is blown.
c. Place the circuit breaker in the ON
position or replace the fuse.
---
d. The beater motor overloaded,
causing a loss of power to the
power switch.
d. Reset the freezer.
5-3
3. The product is too stiff. a. The control is set too cold. a. Contact service technician.
---
4. The product is too soft. a. The control is set too warm. a. Contact service technician.
---
b. The air tube is not installed. b. Install the air tube in the mix inlet hole
at the bottom of the mix hopper.
6-8
c. Out-drawing the freezer's capacity. c. Two 4 oz. (113.4 g) servings in one
minute.
---
5. The freezing cylinder
walls are scored.
a. Operating freezer without the front
bearing on the freezer door.
a. Install the front bearing on the freezer
door.
6-1
b. The gear unit or the direct drive is
out of alignment.
b. Contact service technician.
---
6. Excessive leakage in
rear drip pan.
a. A worn or defective O-ring is on the
beater drive shaft.
a. Replace O-rings every 3 months.
9-1
b. The rear shell bearing is worn. b. Contact service technician.
---
c. Incorrect lubricant was used. c. Use food grade lubricant (example:
Taylor Lube).
6-1
d. Inadequate lubrication of beater
drive shaft.
d. Lubricate the beater drive shaft
properly.
6-1
7. The draw valve is
leaking.
a. Incorrect lubricant was used. a. Use food grade lubricant (example:
Taylor Lube).
6-1
b. Worn or defective O-rings are on
the draw valve.
b. Replace O-rings every 3 months.
9-1
c. Inadequate lubrication of draw
valve.
c. Lubricate the draw valve properly.
6-1
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