TCL 55C815 User Manual

17
Other Information
Troubleshooting
Most problems you encounter with your TV can be corrected by consulting the following troubleshooting list.
Snowy dots and interference
If the antenna is located in the fringe area of a television
signal where the signal is weak, the picture may be
marred by dots. When the signal is extremely weak,
it may be necessary to install a special antenna to
improve the reception.
1. Adjust the position and orientation of the indoor/
outdoor antenna.
2. Check the connection of antenna.
3. Fine tune the channel.
4. Try another channel. Broadcasting failure may
happen.
Ignition
Black spots or horizontal streaks appear, or the picture
utters or drifts. This is usually caused by interference
from car ignition system, neon lamps, electric drills, or
other electrical appliance.
Ghost
Ghosts are caused by the television signal following
two paths. One is the direct path, the other is reected
from tall buildings, hills, or other objects. Changing the
direction or position of the antenna may improve the
reception.
Radio frequency interference
This interference produces moving ripples or diagonal
streaks, and in some case, loss of contrast in the
picture. Find out and remove the radio interference
source.
* To bring you better visual experience, please remove
all labels from TV front panel and screen before use.
No picture, no sound
1. Check if the fuse or circuit breaker is working.
2. Plug another electrical device into the outlet to make
sure it is working or turned on.
3. Power plug is in a bad contact with the outlet.
4. Check the signal source.
No color
1. Change the color system.
2. Adjust the saturation.
3. Try another channel. Black-white programme may
be received.
Remote control does not work
1. Change the batteries.
2. Batteries are not installed correctly.
No picture, normal sound
1. Adjust the brightness and contrast.
2. Broadcasting failure may happen.
Normal picture, no sound
1. Press the
button to increase volume.
2. Volume is set to mute, press the
button to
restore sound.
3. Change the sound system.
4. Broadcasting failure may happen.
Unorderly ripples on the picture
It is usually caused by local interference, such as cars,
daylight lamps and hair driers. Adjust the antenna to
minimize the interference.

TCL 55C815 Specifications

General

Screen shape	Flat
Response time	10 ms
Display diagonal	55 \
Display brightness	470 cd/m²
Display technology	QLED
Native aspect ratio	-
Native refresh rate	50 Hz
Peak luminance ratio	72 %
LED backlighting type	Edge-LED
Supported video modes	2160p
Viewable size diagonal	1390 mm
Display diagonal (metric)	139.7 cm
Supported graphics resolutions	3840 x 2160
Motion interpolation technology	PPI (Picture Perfomance Index) 2800
Dynamic contrast ratio marketing name	Mega Contrast
RF connector type	F, IEC
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Audio Return Channel (ARC)	Yes
Ethernet LAN (RJ-45) ports	1
Consumer Electronics Control (CEC)	T-link
Common interface Plus (CI+) version	1.4
Tuner type	Analog & digital
Analog signal format system	NTSC, PAL, SECAM
Digital signal format system	DVB-C, DVB-S2, DVB-T2
Video apps	Amazon Prime Video, Netflix, YouTube
Smart modes	Game, Movie, Sports
Lifestyle apps	Google Apps
Operating system version	9.0
Operating system installed	Android
Number of OSD languages	29
Firmware upgradeable via	Network, USB
On Screen Display (OSD) languages	ALB, BUL, CRO, CZE, DAN, DEU, DUT, ENG, ESP, EST, FIN, FRE, GRE, HIN, ITA, LAT, LIT, MAC, NOR, POL, POR, RUM, RUS, SER, SLK, SLV, SWA, TUR, UKR
Audio decoders	DTS, Dolby Atmos, Dolby Digital, DTS-HD, Dolby Digital AC4, Dolby TrueHD
RMS rated power	35 W
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth profiles	A2DP, HID
AC input voltage	220 - 240 V
Energy efficiency scale	A to G
Power consumption (max)	180 W
Power consumption (standby)	0.28 W
Power consumption (typical)	112 W
Product color	Black
Mercury content	0 mg
Heavy metals free	Hg (mercury)
Panel mounting interface	400 x 200 mm
Processor cores	4
Audio formats supported	MP3, WMA
Image formats supported	BMP, HEIF, JPG, PNG
Video formats supported	AVI, H.264, H.265, MKV, MP4, MPEG2, MPG, TS, VP9, WEBM, WMV
Picture processing technology	TCL IPQ 2.0 Engine
High Dynamic Range (HDR) technology	Dolby Vision, High Dynamic Range 10 (HDR10), High Dynamic Range 10+ (HDR10 Plus), Hybrid Log-Gamma (HLG)
Remote control type	RC602S6+RC802N4
Package depth	168 mm
Package width	1400 mm
Package height	875 mm
Package weight	23800 g
Battery type	AAA
Battery technology	Alkaline
Truck type	87 cbm
Pallet height	1870 mm
Pallet length	800 mm
Pallet weight	255400 g
Pallet net weight	15000 g
Quantity per truck	280 pc(s)
Quantity per pallet	10 pc(s)
Number of pallets per truck	28 pc(s)
Maximum number of stacking cartons	3 pc(s)

Weight and Dimensions

Depth (with stand)	295 mm
Height (with stand)	783.4 mm
Weight (with stand)	17800 g
Depth (without stand)	64 mm
Width (without stand)	1227.4 mm
Height (without stand)	739.7 mm
Weight (without stand)	17400 g