What if I can’t access the Factory Reset option?
It is possible for your TV to get into a state where you cannot access the various
menus, including the menu option that lets you perform a factory reset operation. If
that happens, you can force the TV to reset by following these steps.
RESET button
1. Using a straightened paper clip or ball-point pen, press and hold the recessed
RESET button on the TV connector panel.
2. Continue to hold the RESET button for approximately 12 seconds.
When the reset cycle completes, the status indicator comes on dim.
3. Release the RESET button. The TV is now powered off.
4. Turn on the TV and proceed through Guided Setup. See Guided Setup.
Network connection reset
If you want to remove your network connection information without disturbing other
settings, navigate from the Home screen to Settings > System > Advanced systems
settings > Network connection reset, and then select Reset connection.
When you select this option, the TV removes your wireless network information,
including the name of the connection (its SSID) and your wireless password, if any,
and then it restarts. After restarting, your TV retains all of its other settings and its
association with your Roku account.
After resetting your network connection, navigate from the Home screen to Settings >
Network > Set up new connection to continue enjoying all of the benefits of your
connected TV.
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