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Your router guide
Contents
2 When to plug in your router
3 What you’ll fi nd in your box
4 How to set up a router
6 Getting connected
7 Connecting an iPhone or an iPad
7 Connecting an Android device
8 Router information
9 How to resolve a problem with your broadband connection
11 Help with broadband speed issues
When to plug in your router
If you ordered Fast Broadband or Superfast Fibre/Superfast Fibre Plus, but currently
don’t have fi bre broadband from your existing provider then plug this router in once
your current service stops working (the point when you are unable to access the
internet and the internet light on your current router will be red).
If you ordered Superfast Fibre/Superfast Fibre Plus and you currently have fi bre
broadband from your existing provider, please leave your existing router plugged in
during the day. Our router should be plugged in at the end of the day or when you
receive an email stating ‘Your broadband service is ready’ (whichever is sooner).
If you’re having a new line installed or do not have an existing broadband service
then plug our router in on the day of your installation (if socket available) or when the
engineer visits.
Please note, your service can go live at any time up to midnight.