Other
17
Troubleshooting
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if
the remedies indicated do not solve the problem, consult your dealer for instructions.
No sound.
• Make sure that the unit and the Bluetooth
®
device are connected correctly. (l 8)
• Check if music is playing on the Bluetooth
®
device.
• Make sure that the unit is turned on and the volume is not set too low.
• Pair and connect the Bluetooth
®
device and the unit again. (l 8)
• Check if the Bluetooth
®
compatible device supports “A2DP” profile. For details on profiles, see “Listening to music”
(
l 10). Also refer to the operating manual for the Bluetooth
®
compatible device.
Cannot adjust the volume.
• The Multiple functions button does not work when the detachable cord (supplied) is used.
Low volume.
• Increase the volume of the unit. (l 10)
• Increase the volume on the Bluetooth
®
device.
Sound from the device is cut off. / Too much noise. / Sound quality is bad.
• Sound may be disrupted if signals are blocked. Do not fully cover this unit with the palm of your hand, etc.
• The device may be out of the 10 m communication range. Move the device closer to this unit.
• Remove any obstacle between this unit and the device.
• Switch off any wireless LAN device when not in use.
• If the unit and the Bluetooth
®
device are connected via LDAC
TM
, the problem may be solved by changing the sound
quality mode on the Bluetooth
®
device to give priority to connection. For details, refer to the operating instructions for
the Bluetooth
®
device.
The device cannot be connected.
• You can pair up to 8 Bluetooth
®
devices with this unit. If a 9th device is paired, the device with the oldest connection
will be replaced.
• Delete the pairing information for this unit from the Bluetooth
®
device, then pair them again. (l 8)
You cannot hear the person on the other end of the call.
• Make sure that the unit and the Bluetooth
®
enabled phone are turned on.
• Check if the unit and the Bluetooth
®
enabled phone are connected. (l 8)
• Check the audio settings of the Bluetooth
®
enabled phone. Switch the calling device to the unit if it is set to the
Bluetooth
®
enabled phone. (l 8)
• If the volume of the other person’s voice is too low, increase the volume of both the unit and the Bluetooth
®
enabled
phone.
Cannot make a phone call.
• Check if the Bluetooth
®
compatible device supports “HSP” or “HFP” profile. For details on profiles, see “Listening to
music” (
l 10) and “Making a phone call” (l 11). Also refer to the operating manual for the Bluetooth
®
enabled
phone.
Sound and audio volume
Bluetooth
®
device connection
Phone Calls
To Next Page
Loading...
Need help?
General
