Tenda HG9 User Manual

FAQ
Q1: I cannot log in to the web UI by visiting 192.168.1.1. What should I do?
A1: Try the following solutions:
Ensure that the ONT is powered on properly (the POWER LED indicator is solid green).
If you use a wireless device, such as a smartphone, to configure the ONT:
- Ensure that your smartphone has disabled mobile data and is connected to the
Wi-Fi network of the ONT.
- Clear the cache of the web browser or change a web browser and try again.
- Use another smartphone and try again.
If you use a wired device, such as a computer, to configure the ONT:
- Ensure that your computer is connected to the ONT properly (the LAN LED
indicator of the connected port lights up).
- Ensure that your computer is set to Obtain an IP address automatically.
- Ensure that the IP address of your computer is at the same network segment as the
ONT.
- Use another computer and try again.
Reset the ONT (after the ONT completes startup, use an object with a spike to hold
down the RESET button for 10 or more seconds and release it. All LED indicators
light off in a few seconds. When the POWER LED indicator lights solid on again, the
ONT is reset) and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions:
Check the LED indicator status of ONT:
- If the POWER LED indicator is off, ensure that the ONT is powered on properly.
- If the LOS LED indicator blinks, ensure that the PON port is clean and connected
properly, the fiber cord is not bent excessively and the input optical power is within
the normal range (Rx Power between -28 dBm to -8 dBm in GPON mode (or -27
dBm to -3 dBm in EPON mode) on the Status > PON page).
- If the PON LED indicator blinks, the ONT is not registered. Contact your ISP or
verify the parameters for registration are correct.
Ensure that your ISP supports self-purchased PON device for internet access.
If you set the ONT to the router mode:
- Ensure that the ONT obtains a valid IP address and gateway on the Status >
Device > WAN Configuration page. If not, the WAN connection is not set up
successfully. Verify the parameters are correct.
- Ensure that the wired device is connected to a LAN port of the ONT or downstream
router (if any) properly and set to obtain an IP address automatically.
- Ensure that the wireless device is connected to the Wi-Fi network of the ONT or
downstream router (if any).
If you set the ONT to the bridge mode:
- Ensure that the router or computer used for dial up is connected and configured
properly.
If the problem persists, consult ISP.
8

Tenda HG9 Specifications

General

ITU standards	G.984.1, G.984.2, G.984.3, G.984.4
Networking standards	IEEE 802.1Q, IEEE 802.3u, IEEE 802.3z
Transmission distance (max)	20 km
Wi-Fi	Yes
Antennas quantity	2
Antenna gain level (max)	6 dBi
Fiber ports quantity	1
Fiber optic connector	SC
Ethernet LAN (RJ-45) ports	4
Product type	Optical network terminal (ONT)
Product color	White
Power consumption (typical)	18 W
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 45 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %

Weight and Dimensions

Depth	124.9 mm
Width	190 mm
Height	26.5 mm