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Problem Possible cause Solution
The appliance does not
turn on
No power Charge the battery
Auto protection for overheating Restart after cooling down
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Check and remove blockages
Weak suction power
Dustbin and lters are full Clean the dustbin and lters
The pre-lter is not installed Install the pre-lter
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
The brush roller tangled with hairs
or bers
Clean the brush roller
Abnormal motor sounds
The appliance is blocked
(i.e. the tube, suction mouth or
some other parts)
Remove blockages
Battery won’t charge
The adaptor is not correctly
inserted
Reinsert the adaptor correctly
Insufcient contact between the
main body and battery
Check the main body and battery
are correctly placed
The adaptor is not designed for
this appliance
Use the original adaptor
LED loop blinking
red on work
Motor failure Check the motor and cool it down
Brush roller
tangled indicator
blinking
The brush roller is blocked Remove blockages
Air channel
blocked indicator
blinking
The appliance is blocked, or full of
dust in lter and dustbin
Remove blockages, clean the lter
and dustbin
Dust sensor
malfunction
indicator blinking
The sensor inside the dustbin is
blocked
Clean the dust on the inner sensor
The dustbin is not installed Install the dustbin correctly
Battery indicator
blinking red
Battery failure
Remove the battery pack and let
it cool
Note:
If the above troubleshooting guide fails to provide a solution, please visit our website
www.tineco.com for further support.
Troubleshooting
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