TP-Link AV500 User Manual

TL-PA4010P AV500 Powerline Adapter With AC Pass Through
22
Appendix A: Troubleshooting
The Troubleshooting provides answers to common problems regarding the Powerline Adapter.
1. The Power LED
does not light up.
Ans. Check the following:
a) Make sure that the Powerline Adapter is properly plugged into a power outlet.
b) Make sure the power outlet is active (working) by plugging another electric device into it.
c) Re-plug the Powerline Adapter to the power outlet again. If the Power LED still fails to light up,
contact your local dealer for technical support.
2. The Ethernet LED
does not light up.
Ans. Check the following:
1.
Make sure that the Ethernet cable (RJ-45) is properly connected to the Powerline Adapter’s
Ethernet port.
2. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the
computer LAN card or to you Cable/xDSL Ethernet port.
3. Make sure your computer LAN card is properly installed and configured.
4. Make sure your Cable/xDSL broadband access is working and configured correctly.
5. Contact your local dealer for technical support if the Ethernet LED still fails to light up after the
above procedures.
3. The Powerline LED
does not light up.
Ans. Check the following:
1. Double click to enable the Management Utility and click the “Rescan” tab under the Network
configuration homepage. The Management Utility will automatically detect all other Powerline
Adapter on your power line network.
2. Try to plug a second Powerline Adapter into a nearby power outlet and check whether the
Powerline LED lights up or not.
3. Contact your local dealer for technical support if the Powerline LED still fails to light up after the
above procedures.

TP-Link AV500 Specifications

General

Interface	Ethernet
Connectivity technology	Wired
Ethernet LAN (RJ-45) ports	1
Chipset	-
Internal	No
Certification	CE, FCC
Plug and Play	Yes
Product color	Black, White
LED indicators	LAN, Power, Y
Modulation	1024-QAM, 16-QAM, 256-QAM, 64-QAM, 8-QAM, BPSK, OFDM, QPSK
Cabling technology	10/100/1000BaseT(X)
Security algorithms	128-bit AES
Networking standards	IEEE 802.3, IEEE 802.3ab, IEEE 802.3u
Maximum data transfer rate	500 Mbit/s
Maximum operating distance	300 m
Copper ethernet cabling technology	1000BASE-T, 1000BASE-TX, 100BASE-T, 100BASE-TX, 10BASE-T
Dimensions (WxDxH)	58 x 40 x 105 mm
Networking features	Gigabit Ethernet
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3ab
Supported data transfer rates	10/100 Mbit/s
Power consumption (typical)	6 W
Compatible operating systems	Windows 2000 Windows XP Windows 2003 Windows Vista Windows 7 Mac Linux
Sustainability certificates	RoHS
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Cables included	LAN (RJ-45)

Weight and Dimensions

Depth	40 mm
Width	58 mm
Height	105 mm