TP-Link Deco E4 User Manual

27
FAQ
Solutions to common problems during setup or use are provided here for reference. Follow the steps in the provided link to solve your problem.
If problems still exist, contact us: https://www.tp-link.com/support
Q1. What should I do if I fail to congure the main Deco and get stuck on “We couldn't nd Deco”?
Refer to the guide https://www.tp-link.com/support/faq/2239/ or follow the video https://youtu.be/2HYuEYS9XJM
Q2. What should I do if I fail to congure the satellite Deco and get stuck on “We couldn't nd another Deco”?
Refer to the guide https://www.tp-link.com/support/faq/1447/ or follow the video https://youtu.be/iVgDzoo16T4
Q3. What should I do if I fail to congure the main Deco and get stuck on “Testing Internet Connection”?
Refer to the video https://youtu.be/OSUrGdWH-i0
Q4. What should I do if my wireless devices cannot connect to Deco?
Refer to the guide https://www.tp-link.com/support/faq/2718/
Q5. What should I do if Deco suddenly lost internet access?
Refer to the guide https://www.tp-link.com/support/faq/1454/
Q6. How can I nd a suitable spot for my Deco?
Refer to the guide https://www.tp-link.com//support/faq/1446/
Q7. What can I do if the Deco app isn't working properly?
Refer to the guide https://www.tp-link.com/support/faq/1456/

TP-Link Deco E4 Specifications

General

DSL WAN	No
Ethernet WAN	Yes
WAN connection type	RJ-45
Wi-Fi band	Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Security algorithms	WPA-PSK, WPA2-PSK
Networking standards	IEEE 802.11n, IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g
WLAN data transfer rate (max)	867 Mbit/s
WLAN data transfer rate (first band)	300 Mbit/s
Ethernet LAN data rates	10, 100 Mbit/s
Ethernet LAN interface type	Fast Ethernet
Ethernet LAN (RJ-45) ports	2
Product type	Tabletop router
Certification	FCC, IC, NCC, BSMI, IDA, RCM, JPA, JRF, VCCI, KC
Product color	White
LED indicators	LAN, WLAN
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 90 %
Output current	1 A
Output voltage	12 V
AC input voltage	100 - 240 V
Power source type	DC
AC input frequency	50 - 60 Hz
AC adapter input current	0.3 A
AC adapter output current	0.85 A
AC adapter output voltage	9 V
Firewall security	SPI Firewall
Number of guest networks (2.4 GHz)	1
Package type	Box
Number of products included	2 pc(s)
Cables included	LAN (RJ-45)
Harmonized System (HS) code	85171800
Sustainability certificates	RoHS, CE

Weight and Dimensions

Width	90.7 mm
Height	190.5 mm
Package depth	241 mm
Package width	365 mm
Package height	105 mm
Package weight	1730 g