16 PowerXL Air Fryer Pro Plus™ 12 Qt.
Troubleshooting
Problem Possible Cause Solution
The appliance
does not work
The appliance is not plugged in. Plug power cord into wall socket.
The appliance has not been turned on by
setting the preparation time and temperature.
Set the temperature and time.
The appliance is not plugged into a dedicated
power outlet.
Plug the appliance into a dedicated power outlet.
Food not cooked
The appliance is overloaded. Use smaller batches for more even cooking.
The temperature is set too low. Raise temperature and continue cooking
Food is not cooked evenly
Some foods need to be turned
during the cooking process.
Check halfway through process
and turn food if needed.
Foods of different sizes are being cooked together. Cook similar-sized foods together.
White smoke coming
from appliance
Oil is being used. Wipe down to remove excess oil.
Accessories have excess grease residue
from previous cooking.
Clean the components and appliance interior
after each use.
French fries are
not fried evenly
Wrong type of potato being used. Use fresh, rm potatoes.
Potatoes not blanched properly during preparation. Use cut sticks and pat dry to remove excess starch.
Too many fries are being cooked at once. Cook less than 2 ½ cups of fries at a time.
Fries are not crispy Raw fries have too much water.
Dry potato sticks properly before misting oil.
Cut sticks smaller.
Add a bit more oil. Blanch cut potatoes.
Door came off Door came off the hinge and was not replaced properly.
With the door slightly open (1 inch/2.5 cm) from the
closed position, align the hinge so the joints fall into the
slots and close the door.
Error message displayed
on Control Panel.
Varies See the “Error Codes” Chart.
Error Codes
Display Shown Possible Cause Solution
E1 Broken circuit of the thermal sensor Call Customer Service
E2 Short circuit of the thermal sensor Call Customer Service
To Next Page
Loading...
Need help?
General
