18 PowerXL Air Fryer Pro Plus™ 12 Qt.
90-Day Money-Back Guarantee
The PowerXL Air Fryer Pro Plus is covered by a 90-day money-back guarantee. If you are not
100% satised with your product, return the product and request a replacement product or
refund. Proof of purchase is required. Refunds will include the purchase price, less processing and
handling. Follow the instructions in the Return Policy below to request a replacement or refund.
REPLACEMENT GUARANTEE POLICY
Our products, when purchased from an authorized retailer, include a 1-year replacement
guarantee if your product or component part does not perform as expected, the guarantee
extends only to the original purchaser and is not transferable. If you experience an issue with
one of our products within 1 year of purchase, return the product or the component part for
replacement with a functionally equivalent new product or part. The original proof of purchase is
required, and you are responsible to pay to return the appliance to us. In the event a replacement
appliance is issued, the guarantee coverage ends six (6) months following the receipt date of
the replacement appliance or the remainder of the existing guarantee, whichever is later. Tristar
reserves the right to replace the appliance with one of equal or greater value.
RETURN POLICY
If, for any reason, you would like to replace or return the product under the money-back
guarantee, your order number can be used as the return merchandise authorization number
(RMA). If the product was purchased in a retail store, return the product to the store or use
“RETAIL” as the RMA. Return your product to the address provided below for a replacement,
which will incur no additional processing and handling fees, or for the refund of your purchase
price, less processing and handling. You are responsible for the cost of returning the product.
You can locate your order number at www.customerstatus.com.
You can call customer service at 973-287-5197 or email info@tvcustomerinfo.com for any
additional questions. Pack the product carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for return,
and (6) proof of purchase or order number, and (7) specify on the note whether you are
requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Air Fryer Pro Plus
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks,
please contact Customer Service at 973-287-5197.
REFUND
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from Tristar. If the item was purchased
from an authorized retailer, proof of purchase is required, and a check will be issued for the item
and sales tax amount. Processing and handling fees are non-refundable.
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