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Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery according
to battery symbol inside
battery door
Custom shells/domes
blocked with ear wax
Clean custom shells/
domes. See “Cleaning
your hearing aids.” Consult
your hearing healthcare
professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see hearing
healthcare professional for
models without a manual
volume control or if problem
persists
Low battery Replace battery
Custom shells/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
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