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Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery or place
rechargeable hearing aids
in charging base*
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Earmolds/power slim
tubes blocked with ear
wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional if problem
persists
Low battery Replace battery or place
rechargeable hearing aids
in charging base*
Earmolds not inserted
properly
See “Putting your hearing
aids on your ears”.
Reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Earmolds blocked with
ear wax
Clean earmolds. See
“Cleaning your hearing
aids”. Consult your hearing
healthcare professional
Plugged microphone
shield
Consult your hearing
healthcare professional
*If needed, you can temporarily replace the Silver Zinc
rechargeable battery with a traditional 13 Zinc-air battery. Do
not throw away your rechargeable battery.