Warranty
Owner's information
Dear
Owner
,
This booklet contains
th
e limited warranties appli-
cable
to your new Volkswagen mode
l.
Please read
these
limited warranties care
fu
lly to determi
ne
your
warranty rights and obligation
s.
Your
New
Vehicle
Limited
Warranty
include
s
virtually
bump
er
to
bumper
cov
erage
for
3
ye
ar
s
or
36,000
mil
es,
whichever
occur
s
first
and
Pow
ertrain
Limit
ed Warranty coverage
for
5 years
or
60,000
mil
es,
whichever
occurs
fir
st.
Your
vehicle has a
Limited
Warranty
Against
Corrosion
Perfor
a
tion
for
a
period
of
12 years
without
mileage
limitation
.
In addit
io
n,
you
r vehicle is covered
by
emissions
control system limited warranties mandated
by
Federal l
aw.
If you are a res
id
ent
of
th
e State of
California, Connecticut, Maine, Maryland, New
Je
r-
sey, New
York,
Oregon, Rhode Island, Vermont,
Washington a
nd
the Commonwealths
of
Massa-
chusetts and Pennsylvania and have purchased a
California emissions equipped vehicle, you may al-
so have rights under California mandated emis-
sions warranties.
Please consult
th
ese
war
ra
nties
whenever a repair to
yo
ur emission control system
is required to determine whether it is covered
by
warranty. Your satisfaction
in
understanding
th
e
limited warranties
th
at apply
to
your Volkswagen
model is important
to
us.
Any
questions concerning
warranty coverage
should be directed to:
Volkswagen
Group
of
America, Inc.
Customer
CARE
3800 Hamlin Road
Auburn
Hills, Ml 48326
Tel
ephone:
1
(BOO)
822-8987
Ref
er
to th
e California Emi
ss
ion
s
Warr
a
nty
S
uppl
eme
nt
for
a
dditional
inform
a
tion
on
Cali-
forni
a
Emi
ss
ion
s Wa
rranty
coverage.
In
addition to and separate from the above com-
pr
ehensive
wa
r
ra
nty package, Volkswagen
of
America,
In
c.
, an operating
un
it
of
Volkswagen
2 USA Warranty and Maintenance
Group of America,
In
c. ("Volkswagen") also offers
you
complimentary participation in the Volkswagen
Carefree Maintenance Program described
in
this
bookle
t.
If you have a conce
rn
or
you are not satisfied wi
th
the service that you receive f
ro
m your dealer,
we
suggest that you discuss it with the Service Man-
a
ge
r at your dealership.
If
it is not resolved through
your dealership, you may
call or wri
te to
the Volks-
wagen Cu
st
omer CARE Center.
In the event
th
at your autho
ri
zed Volkswagen deal-
er or
Vo
lkswagen Cu
st
omer CARE Representative
has been
un
able to address the con
ce
rn
to
your
satisfaction, you may take advantage of BBB AU-
TO LINE, a program administered through the
Council of Better Business
Bu
reau
s.
The BBB AU-
TO LINE program offers both mediation and arbi-
tration services for the resolution of disputes aris-
ing
while a vehicle is under warran
ty.
Complete details of Volkswagen's Customer CARE
programs begin on
=>
page 16.
•
Notic
e
of
Addre
ss
Change
•
Notice
of
Used Car Purchase
The
"National Traffic & Motor Vehicle Safety Act of
1966" requires man
uf
acturers to be in a position to
contact
vehicle owners
if
a correction
of
a safety-
related defect or a noncompliance with an applica-
ble
Federal motor vehicle safety standard be-
com
es
ne
cessary. If you chan
ge
your address or
buy a used
Vo
lkswagen model, complete one
of
th
e postca
rd
s in
th
e middle of this bookle
t.
Yo
u
need not use
th
is ca
rd
if you purchased your
Volkswagen through an autho
ri
zed Volkswagen
dealer.
<l
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