Warranty
Owner's information
D
ear
Own
e
r,
This supplement
co
ntains the limited California
emissions warranties applicable to your
new
Vol
ks
-
wagen model. Please read these limit
ed
warranties
carefully to determine your warranty rights and ob-
ligations.
Your vehicle is cover
ed
by
Emissions Limited War-
ranties mandated
by
Federal law. If you are a resi-
dent
of
the state of California, Connecticut, Maine,
Maryland. New
Jer
sey, New York, Oregon, Rhode
Island, Vermont, Washington and the Common-
wealths of Massachusetts and Pennsylvania and
have purchased a California emissions-equipped
vehicle, you may also have rights under both fed-
eral and state mandated emissions warranties.
The stale
of
New
Yo
rk has adopted emissions war-
ranty r
eq
uirements identical to California mandated
emissions warranties ONLY for vehicles equipped
to meet California's Partial Zero Emission Vehicle
or
Advanced
Te
chnology Partial Zero Emission
Ve
-
hicle (PZEV or ATPZE
V)
requirements,
as
identi-
fied on the Vehicle Emission Control Information
Label located under the hood. Therefore, the own-
er
of
a Volkswagen model equipped to meet Cali-
fornia's PZEV or ATPZEV emissions requirements
and imported and
di
stributed by Volkswagen for
sale and registration
in
New
Yo
rk may have war-
ranty rights und
er
both Federal and State mandat-
ed emissions warra
nt
ies.
California Emissions Warranties
Please consult these warranties whenever a repair
to your emission control system is required to de-
termine whether it is covered by warranty.
You
r
satisfaction in understanding the limited warranties
that apply to your Volkswagen model is important
to us. Any questions concerning warranty cover-
age should be directed to:
Volkswagen
Group
of
Am
erica,
Inc
.
Custome
r CARE
3800 H
amli
n Road
Auburn
Hill
s,
Ml
48326
Tele
phon
e: 1 (800) 822-8987
If you have a concern
or
you are
not
satisfied with
the service that you receive from your dealer, we
suggest that you discuss it with the Service Man-
ager at your dealership. If it is not resolv
ed
through
your dealership, you may call
or
write to the Volks-
wagen Customer CARE
Ce
nter.
In the event that your authorized Volkswagen deal-
er or Volkswagen Customer CARE Representati
ve
has been unable to address the concern to your
satisf
ac
tion, you may lake advantage of BBB AU-
TO LINE. a program administered through the
Council
of
Better Business Bureaus. The BBB AU-
TO LINE program offers both mediation and arbi-
tration services for the resol
ut
ion
of
disputes aris-
ing while a vehicle is under warranty.
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