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Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below.
For customer service, call +44 (0)1706 694 070 or email ukca@trustdistribution.com.
For cordless telephone
Question Suggestions
1. The telephone does not work at all.
• Make sure the Cat-5 network cable is
plugged into the LAN port of the telephone
base and the network wall jack with Power
over Ethernet (PoE).
• Make sure the battery is installed and charged
correctly. For optimum daily performance,
return the cordless handset to the telephone
base, charging stand after use.
• Unplug the Cat-5 network cable from the
network wall jack. Wait for approximately 15
seconds, then plug it back in.
• Charge the battery in the cordless handset
for up to 16 hours.
• If the battery is completely depleted, charge
the battery for at least 30 minutes before use.
• Remove the battery and then install it again.
If that still does not work, it may be necessary
to purchase a new battery.
• Disconnect the telephone base from the
network wall jack and connect a different
working SIP telephone. If the other SIP
telephone does not work, the problem is
probably in the wiring or network server.
Check your SIP server settings. Refer to the
SIP Phone Configuration Guide for details.
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