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categories: software; external devices (except as specifically noted); accessories or parts
added to a Wolverine Data system after the system is shipped from Wolverine Data or its
resellers; accessories or parts that are not installed in the Wolverine Data factory. During
the one-year period, beginning on the invoice date, Wolverine Data will repair or replace
products returned to Wolverine Data's facility.
To request limited warranty service, you must contact Wolverine Data's Technical Support
Services within the limited warranty period. Refer to the section titled TECHNICAL
SUPPORT to find the appropriate telephone number for obtaining customer assistance. If
limited warranty service is required, Wolverine Data will issue a RMA (Return Material
Authorization) Number. You must ship the products back to Wolverine Data in their
original or equivalent packaging, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment. Wolverine Data will ship the repaired or
replacement products to you freight prepaid if you use an address in the continental United
States, where applicable. Shipments to other locations will be made freight collect.
To obtain service, you must include: (a) a copy of your receipt or other comparable proof
of purchase; (b) a written description of the problem; (c) your address and telephone
number; (d) Write the RMA number on the outside shipping packaging.
NOTE: Wolverine Data uses new and reconditioned parts made by various manufacturers
in performing limited warranty repairs and building replacement products. If Wolverine
Data repairs or replaces a product, its limited warranty term is not extended.
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Warranty Exclusions
Normal Wear and Tear
Periodic maintenance, repair and replacement of parts due to normal wear and tear are
excluded from coverage.
Abuse and Misuse
Defects or damage that result from: (a) improper operation, storage, misuse or abuse,
accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the
product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or
heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the products or
accessories for commercial purposes or subjecting the product or accessory to abnormal
usage or conditions; or (d) other acts which are not the fault of Wolverine Data, are
excluded from coverage.
Use of Non-Wolverine Converter's Accessories
Defects or damage that results from the use of Non-Wolverine Converter's accessories or
other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification
Defects or damages resulting from service, testing, adjustment, instillation, maintenance,
alteration, or modification in any way by someone other than Wolverine Data are excluded
from coverage.
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