6.4 Print Quality Problems 145
Streaks appear inside or
outside of halftone images.
Shadow is printed around
solid-filled images
.
The paper that had been stored unwrapped for an extended period of time (especially in
low humidity condition) may be used. Load fresh paper.
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 78)
Ink smudges off when rubbed
with a finger.
Toner is not fused to the paper.
Output is smudged with toner.
The paper type of the selected paper tray is not appropriate. Change the [Paper Type]
setting and try printing again. For example, if [Paper Type] is set to [Heavyweight 1], try
changing it to [Heavyweight 2].
The paper is damp. Load fresh paper.
The paper is not appropriate for the printer. Load appropriate paper.
Refer to
• "Supported Paper" (P. 78)
The fuser unit is damaged or deteriorated. The fuser unit may need replacement
depending on its condition. Contact our Customer Support Center or your dealers.
The whole page is printed
black.
The print cartridge is damaged or deteriorated. The print cartridge may need
replacement depending on its condition. Contact our Customer Support Center or your
dealers.
The high-voltage power supply may be at fault. Contact our Customer Support Center
or your dealers.
Output is blank.
Multiple sheets were fed at once. Fan the paper and reload it in the tray.
The print cartridge is damaged or deteriorated. The print cartridge may need
replacement depending on its condition. Contact our Customer Support Center or your
dealers.
The high-voltage power supply may be at fault. Contact our Customer Support Center
or your dealers.
Symptom Cause/Remedy
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