Xerox VersaLink C7000 User Manual

Getting Help
Your printer includes utilities and resources to help you troubleshoot printing problems.
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When a warning condition occurs, the printer alerts you of the problem. A message appears on the
control panel and the LED status light on the control panel flashes amber or red. Warning alerts
inform you about printer conditions, such as low supplies or open doors, that require your attention. If
more than one warning condition occurs, only one warning message appears on the control panel at
a time.
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When an error condition occurs, a message appears on the control panel to inform you of the
problem. Error messages warn you about printer conditions that prevent the printer from printing or
degrade printing performance. If more than one error occurs, only one is displayed on the control
panel.
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Your printer has a set of reports that you can print. These reports include the Demonstration Print
page and the Error History report that can assist you in troubleshooting certain problems. The
Demonstration Print page prints an image to show print quality. You can use this page to
troubleshoot print-quality issues with the printer. The Error History report prints information on the
most recent printer errors.
For more information, refer to Printing Information Pages.
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1. At the printer control panel, press the Home button.
2. Touch Device→About→Information Pages.
3. To print an information page, touch the needed page.
4. To return to the Home screen, press the Home button.
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1. At the printer control panel, press the Home button.
2. To print the Error History Report, touch Device→Support→Support Pages→Error History Report.
3. To return to the Home screen, press the Home button.
OOnnlliinnee SSuuppppoorrtt AAssssiissttaanntt
The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help
to solve your printer problems. You can find solutions for print-quality problems, paper jams, software
installation issues, and more.
Xerox
®
VersaLink
®
C7000 Color Printer
User Guide
179
Troubleshooting

Xerox VersaLink C7000 Specifications

General

Package depth	770 mm
Package width	710 mm
Package height	945 mm
Package weight	71000 g
Country of origin	Vietnam
Maximum resolution	1200 x 2400 DPI
Optional connectivity	Wireless LAN
Maximum input capacity	2180 sheets
Standard input capacity	620 sheets
Standard output capacity	500 sheets
Storage temperature (T-T)	0 - 35 °C
Operating temperature (T-T)	10 - 32 °C
Sustainability certificates	ENERGY STAR
Operating relative humidity (H-H)	10 - 85 %
Print speed (black, normal quality, A4/US Letter)	35 ppm
Color	Yes
Print technology	Laser
Duplex printing mode	Auto
Warm-up time (from sleep mode)	12 s
Time to first page (black, normal)	5.1 s
Time to first page (color, normal)	7.6 s
PCL fonts	83
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	153000 pages per month
Recommended duty cycle	0 - 10000 pages per month
Number of PostScript fonts	136
Number of print cartridges	4
Page description languages	HP-GL, PCL 5e, PCL 6, PostScript 3, TIFF, XPS
Standard interfaces	Ethernet, USB 3.2 Gen 1 (3.1 Gen 1)
Paper input type	Paper tray
Total number of input trays	1
Multi-Purpose tray input capacity	100 sheets
Custom media width	88.9 - 297 mm
Custom media length	98.4 - 431.8 mm
Paper tray media types	Bond paper, Card stock, Glossy paper, Heavy paper, Labels, Letterhead, Lightweight paper, Plain paper, Pre-Printed, Recycled paper
Paper tray media weight	60 - 256 g/m²
ISO A-series sizes (A0...A9)	A3, A4
Maximum ISO A-series paper size	A3
Multi-Purpose Tray media weight	60 - 216 g/m²
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	256-bit AES, FIPS 140-2, HTTPS, IPSec, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	TCP/IP, HTTP/HTTPS, Internet Printing Protocol, LPR/LPD, Raw Socket Printing/Port 9100, IPv4/IPv6, WSD LDAP, FTP
Supported network protocols (IPv6)	IPv6
Internal memory	2048 MB
Processor cores	2
Processor frequency	1050 MHz
Sound power level (standby)	26 dB
Sound pressure level (printing)	52.5 dB
Current rating	8 A
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	94 W
Power consumption (printing)	1600 W
Power consumption (PowerSave)	1 W
Control type	Touch
Certification	WHQL, IPv6 Ready, Bonjour, Mopria, Wi-Fi Direct, Apple AirPrint, Cerner, MEDITECH, SAP, FIPS 140-2, Blue Angel, ECOLOGO, EPEAT
Product color	Blue, White
Market positioning	Business
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra
Server operating systems supported	Windows 2000 Server, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, Windows Server 2012
Windows operating systems supported	Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 Pro, Windows 10 Pro x64, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64
Cables included	AC

Weight and Dimensions

Depth	670.8 mm
Width	590 mm
Height	637 mm
Weight	54300 g