9
Troubleshooting
Fault
The fan doesn't work
Unable to connect
to Wi-Fi
Fan blades are stuck
The fan is not connected to the power.
The power cord is not properly
connected to the power port.
Make sure the power cord is plugged in
properly.
Connect the fan to an electrical outlet
that meets the fan's requirements.
Possible Cause Solution
The stand does not properly
connect to the fan base.
Child lock is enabled.
The fan has been offline for
more than half an hour.
Fan blades are stuck by a foreign
object.
Unplug the fan and remove the foreign
object.
The oscillation
function does not work.
The fan is under the
auto-oscillation state.
Wait for the auto-oscillation completes. It will
last for 14 seconds at most.
Reset the Wi-Fi connection.
Install the fan base with the stand correctly.
Disable the child lock function.
The Wi-Fi connection is 5 GHz.
Connect to a 2.4 GHz Wi-Fi network.
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