After-sales service policy
1.
Warranty:
This product has a one-year warranty effective from the date of purchase.
This warranty covers only manufacturing- and parts defects. It does not
cover damage caused by lightning, excess voltage on the power supply,
accidental damage or purposeful damage or misuse.
If the product needs warranty repair within two weeks of receiving the
product, XieGu will pay for the shipping both ways. After two weeks XieGu
will pay only for return shipping.
If the product is not covered under warranty, the customer pays for shipping
both ways plus the cost of the repair.
2.
Warranty limitations:
Any of the following will void the warranty applicable to the product and its
accessories:
A. Modification-, removal-, or maintenance of the internal circuitry,
without permission and authorization;
B. Unauthorized change of product’s embedded software;
C. Immersion in liquid or signs of external damage;
D. Warranty period expired;
E. Product’s serial number is missing, torn or blurred so we cannot determine if
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