Yealink IP Phones Auto Provisioning Guide
54
Why is the permission denied when uploading files to the root directory of the FTP server?
Ensure that the complete path to the root directory of the FTP server is authorized.
Check security permissions on the root directory of the FTP server, if necessary, change the
permissions.
Why doesn’t the IP phone obtain the IP address from the DHCP server?
Ensure that settings are correct on the DHCP server.
Ensure that the IP phone is configured to obtain the IP address from the DHCP server.
Why doesn’t the IP phone download the ring tone?
Ensure that the file format of the ring tone is *.wav.
Ensure that the size of the ring tone file is not larger than that the IP phone supports.
Ensure that the properties of the ring tone for the IP phone are correct.
Ensure that the network is available and the root directory is right for downloading.
Ensure that the ring tone file exists on the provisioning server.
Why doesn’t the IP phone update configurations?
Ensure that the configuration files are different from the last ones.
Ensure that the IP phone has downloaded the configuration files.
Ensure that the parameters are correctly set in the configuration files.
Ensure that the value of the parameter “static.auto_provision.custom.protect” is set to 0. If it
is set to 1, the provisioning priority is shown as follows: phone/web user interface >central
provisioning >factory defaults. A setting you make using a lower-priority method does not
apply to or override a duplicate setting made using a higher-priority method.
For more information, refer to the latest Administrator Guide for your phone on Yealink
Technical Support.