Warranty
If you purchased a warranty from an authorized dealer, contact your dealer directly for
details and warranty service. If you purchased directly through Zip’r our manufacturer’s
warranty below applies to your rollator walker
Warranty Registry
Zip’r requires that customers register their product on Zipr.com within 30 days of
purchase for the warranty to be valid.
Customers that fail to register their product within 30 days of purchase will have a
voided warranty and Zip’r Mobility will not be responsible for any claims and damages of
any purchased Zip’r products.
How Do I Register My Warranty?
On zipr.com click on the Product Registry tab. Fill out the corresponding information
attached & click submit.
One-Year Limited Warranty:
One year warranty on structural frame components; including platform, fork, and frame.
Zip’r will replace the defective rollator or mail replacement parts.
Customers will need to contact their own Repair/Service Technicians for any
mechanical work to be done due to warranty issues. Zip’r will provide warranty items
directly to customer(s) or customers’ Repair/Service Technicians.
If you would like a list of Repair/Service Technicians, which have been provided to Zip'r
by several customers, please email us at service@zipr.com.
Returns to providers or Zip’r Mobility without prior authorization, for any reason, will not
be accepted.
Warranty Exclusions:
The following are wearable components and not warranted
• Brake Pads
• Brake Cables
• Tires & Wheels
• Brake Levers
• Seats
• Storage Bags
• Backrests
Other Items Not Warranted:
Repairs and/or modifications made to any part of the walker without specific and prior
consent from Zip’r Mobility, circumstances beyond control of Zip’r Mobility, labor service
calls, and shipping costs and other charges incurred for repair of the product.
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