22
Troubleshooting
Problem Recommended Action
The PC/router
connected
to the device
cannot access
the Internet.
• Ensure that your nano-SIM card is
available.
• Change the location and nd a place
with good signal.
• Check the settings of the LAN
connection mode.
• Contact your service provider and
conrm your APN settings.
The 5G CPE
conguration
page cannot
be visited.
• Enter the correct address. The default
address is http://192.168.254.1.
• Use only one network adapter in
your PC.
• Do not use any proxy server.
NOTE:
You can press and hold the
RESET
button at the bottom of the device for about 3
seconds to restore your device to the factory settings if needed.
Getting More Help
If you experience some troubles with your Internet for home service you could get
help by calling Telenor Customer Service at +35989123.
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