92 - Frequently asked questions
The keyboard does not respond
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the internal
keyboard cable may be loose.
The printer does not work
Check the following:
• Make sure that the printer is connected to a power outlet and that it is
turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW)
that gives you security and peace of mind when traveling. Our worldwide
network of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all
you need to know about the ITW program. A list of available, authorized
service centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to
receive the benefits from our support centers. Place your proof-of-
purchase in the flap located inside the front cover of the ITW passport.
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