Acer Swift 14 User Manual

66 - Frequently asked questions
For more information, see Restoring your computer on page 27.
Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty
(ITW) that gives you security and peace of mind when traveling. An
ITW passport came with your computer and contains all you need to
know about the ITW program. A list of available, authorized service
centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel,
to receive the benefits from our support centers. Attach your proof-of-
purchase to the ITW passport.
If the country you are traveling in does not have an Acer-authorized
ITW service site, you can still get in contact with our offices worldwide.
Please visit www.acer.com.
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently. If there are error messages or beeps
reported by your computer, write them down as they appear on the
screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot
up.

Acer Swift 14 Specifications

General

Display Size	14 inches
RAM Type	LPDDR5
Storage Type	SSD
Display Resolution	2560 x 1600
Graphics	Intel Iris Xe Graphics
Wireless	Wi-Fi 6E, Bluetooth 5.2
RAM	16 GB
Storage	1 TB SSD
Operating System	Windows 11
Weight	1.2 kg
CPU	Intel Core i5 or i7
Ports	HDMI, 3.5mm audio jack

Summary

First Things First

Basic Computer Care

Computer Care Guidelines

Precautions for protecting the computer from environmental factors, heat, and physical damage.

Safe Battery Usage Guidelines

Essential warnings and precautions for charging and operating the laptop's battery safely.

Battery Replacement Precautions

Precision Touchpad Usage

Touchpad Gestures Explained

System Recovery

File and Driver Backup

Procedure for creating backups of important files and system drivers using Acer Care Center.

Wireless and LAN Driver Backup

Computer Restoration Options

Overview of methods to restore the computer to its original or a previous state.

Reset PC: Keep Files

Guide to resetting the PC while preserving personal files and reinstalling Windows.

Reset PC: Remove Everything

Procedure to factory reset the PC, removing all personal files, apps, and settings.

Bluetooth Connectivity

Internet Connection

Connecting to Wireless Networks

Steps to connect to available Wi-Fi networks and establish an internet connection.

Network Connection Setup

Wireless Network Benefits

Internet Security Software

Computer Security

Physical and Password Security

Password Entry Procedures

Fingerprint Reader Setup

Configuring Fingerprint Sign-in

Step-by-step guide to set up the fingerprint reader for Windows Hello and secure login.

Battery Pack Management

Optimizing Battery Life

Battery Level and Warnings

Frequently Asked Questions

Troubleshooting Boot Issues

Solutions for common problems where the computer fails to start or boot up.

Screen Display Problems

Troubleshooting steps for issues related to the screen not displaying content.

Audio Output Issues

Keyboard and Printer Issues

System Restore Procedures

Instructions on how to restore the computer to its original settings, including BIOS checks.

Requesting Service and Support

Troubleshooting Guide

General Troubleshooting Tips

Advice for diagnosing and resolving common system problems and error messages.

Common Error Message Solutions

A table listing common error messages and their recommended corrective actions.

Internet and Online Security

Computer Protection Basics

Cybersecurity Best Practices

Tips to stay safe online by updating software and recognizing phishing attempts.

Software Update Importance

Guidance on performing software updates to patch vulnerabilities and prevent malware.

Phishing Email Awareness

Tech Support Scams

Common Cyber Threats

Overview of prevalent cyber threats like Ransomware and Botnets used by criminals.

Ransomware Protection

Explanation of ransomware, its impact, and measures to prevent and recover from infection.

Botnet Threats

Information on what botnets are and how they compromise system security.

Viruses and Malware

Details on viruses and malware, including prevention strategies and infection management.

Public Wi-Fi Security

Precautions for using public Wi-Fi and the benefits of VPNs for online privacy.

General Online Safety Tips

Windows Security Tools