17
Problem Cause Solution
The garden hose connection
leaks.
Loose fittings. Tighten fittings.
Missing/worn rubber washer. Insert new washer.
Spray wand, extension,
or nozzle leaks.
The spray nozzle was not properly
attached.
Ensure the quick-connect wand is attached
securely. Ensure the project tip is clicked in
securely.
Broken O-ring or plastic insert. Call the Toll-free Hotline.
The pump is noisy.
The pump is sucking air.
Check if all hoses and fittings are airtight. Turn
the device to OFF mode and purge the pump
by pulling the trigger on the spray gun until
a steady flow of water emerges through the
nozzle.
The water filter is clogged. Remove the filter and rinse it with warm water.
Water leaks from the pump
(up to 10 drops per minute
is permissible).
Loose fittings. Check if all fittings are tight.
Water seals are damaged or worn. Call the Toll-free Hotline.
Oil is dripping. Oil seals are damaged or worn. Call the Toll-free Hotline.
Motor hums but fails to run.
Supply voltage below minimum.
Verify that only the pressure washer is running
on this circuit.
System has residual pressure.
Turn the device to OFF mode, pull the trigger on
the spray gun to release pressure, and then turn
the device back ON.
Voltage loss due to the extension cord.
Unplug any extension cords attached and plug
the unit directly into the outlet.
Residual friction among components. The
device might hum.
Disconnect water supply and power ON for 2 to
3 seconds. Repeat this procedure a few times,
or until the motor starts.
No water coming out of
the nozzle.
Water supply is OFF. Turn on the water supply.
Kink in the garden hose. Remove the kink in the garden hose.
10. Troubleshooting
Disconnect the device from the power source before
making any repairs.
IF YOU ENCOUNTER ANY ADDITIONAL DIFFICULTIES NOT LISTED, VISIT OUR WEBSITE AT
www.activeproducts.com
OR CALL CUSTOMER SERVICE FOR HELP AT
1-844-777-4555
Troubleshooting
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