Active 2.3 User Manual

16
10. Troubleshooting
Disconnect the device from the power source before
making any repairs.
Problem Cause Solution
The motor does not start.
The device is in OFF mode.
Push the ON/OFF button once to turn to the ON
mode.
The power cord is not plugged in. Plug in the power cord.
The extension cord is too long.
The extension cord is not the proper gauge.
The extension cord is damaged.
Replace the extension cord with either a 25’
(7.6 m) 14/3 gauge cord or a 50’ (15 m) 14/3
gauge cord.
The power outlet does not supply ade-
quate power.
Try a dierent outlet.
Tripped pressure washer circuit breaker. Allow the device to cool, and then restart it.
The device does not reach
high pressures.
The garden hose is too small.
Replace it with a 1” (25 mm) or 5/8” (16 mm)
garden hose.
Water supply is restricted.
Check the garden hose for kinks, leaks or
blockage.
Not enough water supply. Open water source fully.
The water inlet filter is clogged. Remove the filter and rinse it with warm water.
The pump is sucking air.
Check if all hoses and fittings are airtight. Turn
the device to OFF mode, and purge the pump
by pulling the trigger on the spray gun until
a steady flow of water emerges through the
nozzle.
Output pressure
fluctuates high and low.
Not enough inlet water supply.
Turn faucet on fully. Check garden hose for kinks,
leaks or blockage.
The pump is sucking air.
Check if all hoses and fittings are airtight. Turn
the device OFF, and purge the pump by pulling
the trigger on the spray gun until a steady flow
of water emerges through the nozzle.
The water inlet filter is clogged. Remove the filter and rinse it with warm water.
The discharge nozzle is obstructed. Blow out or remove debris with a fine needle.
Calcified gun, hose, or power nozzle.
Run distilled vinegar through the detergent
container.
Foam blaster is not
working.
Detergent container is empty. Add more detergent.
Detergent bottle or suction tube not
properly connected.
Check connections.
Detergent is too thick. Dilute detergent.
The filter on the detergent suction tube is
clogged.
Run warm water through the filter to remove
build-up.
Damaged or clogged detergent suction
tube.
Remove obstruction or replace the detergent
suction tube.
Troubleshooting

Active 2.3 Specifications

General

Brand	Active
Model	2.3
Category	Pressure Washer
Language	English