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Notebook PC User Manual
Troubleshooting
This section presents some common problems and possible
solutions for your Notebook PC.
The optical disc drive is not able to read or write discs.
• Update the BIOS to the latest version and try again.
• If updating the BIOS does not help, try better quality discs and
try again.
• If the problem still exist, contact your local service center and
ask an engineer for assistance.
The system cannot wake up from sleep or hibernate mode.
• Remove upgraded parts such as RAM, hard disk drive (HDD),
WLAN/Bluetooth module if they were installed after purchase.
• Run System Restore to restore the system to its factory default
setting.
• If the problem still persists, try restoring your system using the
system recovery partition function or the recovery DVD.
You must back up all your data to another location before
starting any recovery process.
• If the problem still exists, contact your local ASUS Service Center
for assistance.
The Hotkey function is disabled.
Reinstall the “ATK0100” driver from the driver CD or download it from
the ASUS website.
The built-in camera does not work properly.
• Check “Device Manager”.
• Try reinstalling the webcam driver.
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