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Troubleshoot
1. How to set up multiple cameras or microphones with PTZ Link?
You can set up a maximum of 5 groups of devices in PTZ Link. For
example, when there are two microphones and one camera in the room,
you can set two microphones into two groups accordingly. Each
microphone has 8 channels (free version) that can be matched to 8
different preset points of the camera. One AVer camera has up to 256
preset points available. To make sure the audio tracking function is
working well, each group has to be enabled and the software has to be
running all the time.
2. What microphone brands are supported by PTZ Link?
The supported microphone brands and models are listed in the Preface
chapter. AVer has been actively developing partnerships with other brands
that bring the audio solution. If other microphone integration with AVer Pro
AV cameras in your region is needed, please feel free to let us know. You
may contact our technical support. Please refer to the Contact Information.
3. How do the Mute functions of Shure microphones work with PTZ Link?
If the Mute function of a single channel of the microphone is enabled, the
corresponding channel of PTZ Link will not detect the voice.