Brother HL-5470DW User Manual

131
Troubleshooting
6
Error and maintenance messages 6
As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate
message. The most common error and maintenance messages are shown below.
You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
.
Error message Cause Action
Access Denied The function you want to use is
restricted by Secure Function Lock
2.0.
Contact your administrator to check your Secure
Function Lock Settings.
Cartridge Error The toner cartridge is not installed
correctly.
Pull out the drum unit and toner cartridge assembly,
take out the toner cartridge, and put it back into the
drum unit again. Put the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, call your Brother dealer.
Cover is Open The front cover is not closed
completely.
Close the front cover of the machine.
The fuser cover is not closed
completely or paper was jammed in
the back of the machine when you
turned on the power.
 Close the fuser cover of the machine.
 Make sure paper is not jammed inside the back of
the machine, and then close the fuser cover and
press Go. (See Paper is jammed at the back of the
machine uu page 139.)
DIMM Error  The DIMM is not installed
correctly.
 The DIMM is broken.
 The DIMM does not meet the
required specifications.
 Turn off the machine and remove the DIMM. (See
Installing extra memory uu page 100.)
 Confirm the DIMM meets the required
specifications. (For details, see SO-DIMM types
uu page 99.)
 Re-install the DIMM correctly. Wait a few seconds,
and then turn it on again.
 If this error message appears again, replace the
DIMM with a new one. (See Installing extra
memory uu page 100.)
Drum End Soon The drum unit is near the end of its
life.
Order a new drum unit now so a replacement drum
unit will be available when the LCD shows
Replace Drum. (See Drum End Soon
uu page 111.)
Drum Error The corona wire on the drum unit
needs to be cleaned.
Clean the corona wire. (See Cleaning the corona wire
uu page 119.)
The toner cartridge is placed in the
machine without the drum unit.
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the drum unit
uu page 112.)

Brother HL-5470DW Specifications

General

Color	No
N-up printing	2, 4, 9, 16, 25
Duplex printing	Yes
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	38 ppm
Duplex print speed (black, normal quality, A4/US Letter)	9 ppm
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, EAP-TLS, EAP-TTLS, LEAP, WPA, WPA-AES, WPA-PSK, WPA-TKIP, WPA2, WPA2-PSK
Maximum duty cycle	- pages per month
Recommended duty cycle	1000 - 3500 pages per month
Number of print cartridges	1
Memory type	DDR2
Processor family	Star Sapphire
Maximum internal memory	384 MB
Sound power level (standby)	34 dB
Sound pressure level (printing)	59 dB
Sound pressure level (quiet mode)	54 dB
Display	LCD
Total input capacity	250 sheets
Total output capacity	150 sheets
Maximum input capacity	800 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	50 sheets
Custom media width	76.2 - 215.9 mm
Maximum print size	216 x 356 mm
Custom media length	127 - 355.6 mm
Paper tray media types	Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Non-ISO print media sizes	Letter
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Multi-purpose tray media types	Bond paper, Envelopes, Heavyweight paper, Labels, Plain paper, Recycled paper
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.5 W
Power consumption (standby)	4.7 W
Power consumption (printing)	665 W
Power consumption (PowerSave)	0.7 W
Package weight	11.900 g
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Dimensions (WxDxH)	371 x 384 x 257 mm