Brother MFC-5890CN User Manual

Troubleshooting and Routine Maintenance
149
B
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
Make sure that the Fax key is illuminated. (See Entering Fax mode
on page 40.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 90.)
Transmission Verification Report
says ‘Result:NG’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘Result:NG’ on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (see Turning off Memory Receive Operations
on page 60), print fax messages in memory (see Printing a fax from the memory
on page 55) or cancel a Delayed Fax or Polling Job (see Canceling a fax in
progress on page 42). If the problem continues, ask the telephone company to
check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 152.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner on page 170.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See Cleaning the scanner on page 170.)
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Easy Receive is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Easy Receive off. (See Easy
Receive on page 53.)
Sending a fax call to the machine. If you answered on an extension telephone, press your Fax Receive Code (the
factory setting is l 5 1). If you answer on an external telephone (connected to the
EXT jack), press Start to receive the fax. When your machine answers, hang up.
Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or
other custom feature on a single telephone line with your machine, it may create
a problem sending or receiving faxes.
For example: If you subscribe to Call Waiting or some other custom service and
its signal comes through the line while your machine is sending or receiving a fax,
the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature
should help overcome this problem. This condition is related to the telephone
system industry and is common to all devices that send and receive information
on a single, shared line with custom features. If avoiding a slight interruption is
crucial to your business, a separate telephone line with no custom features is
recommended.

Brother MFC-5890CN Specifications

General

Duplex printing	No
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Print speed (black, normal quality, A4/US Letter)	35 ppm
Print speed (color, normal quality, A4/US Letter)	28 ppm
Scan to	E-mail, File, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Maximum scan area	216 x 356 mm
Output color depth	24 bit
Scan speed (black)	3.44 ppm
Image formats supported	BMP, JPG
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
PC free copying	Yes
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	23 cpm
Copy speed (color, normal quality, A4)	20 cpm
Faxing	Color faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	80
Total input capacity	150 sheets
Total output capacity	50 sheets
Processor family	RISC
Compatible memory cards	CF, Memory Stick (MS), miniSD, MS PRO, MS Pro, SD, SDHC, xD
Sound pressure level (printing)	50 dB
Display	LCD
Display diagonal	3.3 \
Market positioning	Home & office
Maximum print size	297 x 432 mm
Paper tray media types	Glossy paper, Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A3, A4, A5, A6
JIS B-series sizes (B0...B9)	B4, B5
Maximum ISO A-series paper size	A3
Auto Document Feeder (ADF) media weight	64 - 90 g/m²
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Dimensions (WxDxH)	485 x 408 x 242 mm
All-in-one functions	Copy, Fax, Print, Scan
Color all-in-one functions	copy, fax, print, scan
AC input frequency	50 - 60 Hz
Power consumption (standby)	6 W
Power consumption (PowerSave)	4.5 W
Power consumption (average operating)	27 W
Maximum duty cycle	- pages per month
Sustainability certificates	ENERGY STAR
Mac operating systems supported	Mac OS X 10.2 Jaguar, Mac OS X 10.3 Panther, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64