Brother MFC-8860DN Service Manual

Confidential
CHAPTER 9 ERROR INDICATION AND TROUBLESHOOTING
This chapter details error messages and codes that the incorporated self-diagnostic functions
display if any error or malfunction occurs. If any error message appears, refer to this chapter to
find which components should be checked or replaced.
The latter half of this chapter provides sample problems that could occur in the main sections of
the machine and related troubleshooting procedures. This will help service personnel pinpoint
and repair defective components.
CONTENTS
9.1 ERROR INDICATION ...................................................................................................... 9-1
9.1.1 Equipment Errors................................................................................................. 9-1
9.1.1.1 Error messages appearing on the LCD ......................................................... 9-1
9.1.1.2 Error codes shown in "MACHINE ERROR X
X" messages .......................... 9-4
9.1.2 Communications Errors ..................................................................................... 9-12
9.2 TROUBLESHOOTING .................................................................................................. 9-16
9.2.1 Introduction ........................................................................................................ 9-16
9.2.2 Precautions........................................................................................................ 9-16
9.2.3 Checking Prior to Troubleshooting .................................................................... 9-16
9.2.4 Troubleshooting Based on Problem Type ......................................................... 9-17
9.2.4.1 Paper feeding problems............................................................................... 9-17
9.2.4.2 Software setting problems ........................................................................... 9-19
9.2.4.3 Malfunction................................................................................................... 9-22
9.2.4.4 Image defects .............................................................................................. 9-28
9.2.4.5 Incorrect printout .......................................................................................... 9-48
9.2.4.6 Network problem.......................................................................................... 9-50
9.2.4.7 Troubleshooting of the control panel ........................................................... 9-57
9.2.4.8 Troubleshooting of fax functions.................................................................. 9-59

Brother MFC-8860DN Specifications

General

Duplex printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	28 ppm
Scan to	e-mail, file, image, OCR
Grayscale levels	256
Input color depth	48 bit
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	28 cpm
Faxing	Mono faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	300
Total input capacity	250 sheets
Total output capacity	150 sheets
Auto document feeder (ADF) input capacity	50 sheets
Maximum internal memory	544 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	55 dB
Display	LCD
Market positioning	Business
Paper tray media types	Envelopes, Plain paper, Recycled paper
Non-ISO print media sizes	Executive
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Font styles	66 Scaleable fonts, Letter, Gothic 16.66, OCR-A, OCR-B, 11 Barcodes
Dimensions (WxDxH)	531 x 450 x 475 mm
Networking features	10/100 Base-TX
All-in-one functions	Copy, Fax, Scan
Color all-in-one functions	scan, n
Compatible operating systems	Windows98(SE)/Me/2000/XP/NT4.0WS Mac OS 9.1-9.2/ OS X 10.2.4 +
Standard interfaces	USB 2.0
Power consumption (standby)	85 W
Power consumption (PowerSave)	15 W
Power consumption (average operating)	1104 W
Sustainability certificates	ENERGY STAR