Chevrolet 2016 Suburban User Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9159366) - 2016 - crc - 5/19/15
Customer Information 417
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 417
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 419
Customer Assistance for Text
Telephone (TTY) Users . . . . . 420
Online Owner Center . . . . . . . . . 420
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 421
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 421
Scheduling Service
Appointments . . . . . . . . . . . . . . . 423
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 423
Collision Damage Repair . . . . . 424
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 426
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 427
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 427
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 428
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 428
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 428
Event Data Recorders . . . . . . . . 429
OnStar
®
. . . . . . . . . . . . . . . . . . . . . . 429
Infotainment System . . . . . . . . . . 430
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet 2016 Suburban Specifications

General

Brand	Chevrolet
Model	2016 Suburban
Category	Automobile
Language	English