Cisco 6861 Deployment Guide

Cisco IP Phone 6861 Multiplatform Phones Wireless LAN Deployment Guide
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Wi-Fi Message References
The following table describes the Wi-Fi messages and gives suggestions on what to do when you get the messages.
Event
Wi-Fi messages examples on LCD
Event detail and suggested user actions
Connected to an
AP
Connected to AP, MAC
00:11:22:33:44:55:66 on channel 36
Shows the AP and the channel that the phone is
connected to.
Disconnected
from AP
Disconnected: reason=3,
locally=0,conn_fail=1,callactive=1
The phone is disconnected from the AP.
Action: Check the AP and the reason for further
debug.
Connection failed
Connection failed
The phone failed to connect with AP.
Action: Check if Wi-Fi configuration is correct.
Signal strength is
low
Wi-Fi signal strength is weaker than -
75dBm for more than 12 seconds
Wi-Fi RSSI value is < -75dBm for 12 seconds.
Action: Check and make sure Wi-Fi signal and
environment are good enough.
Firmware memory
is low
Wi-Fi firmware memory is low,
free/total is xxx/xxx
Wi-Fi firmware memory is low for some reasons.
When free memory is less than 50K, it will report
this event. Then if the free memory reduces 10k
every time, it will report again. When the free
memory is less than 25K, the phone reloads Wi-Fi
driver.
Action: This is a warning message. Let the user
know that the firmware memory is low.
AP beacon lost
Cannot receive AP signal (BEACON
frames), Wi-Fi network may disconnect
The phone can't receive AP's beacon, Wi-Fi will
disconnect.
Action: Check the AP and the environment.
Auth/Assoc not
response
Cannot receive AP response for AUTH
or ASSOC. Wi-Fi network may
disconnect
The phone can't receive response for Wi-Fi
authentication or association request, Wi-Fi may
disconnect.
Action: Check the AP and the environment
TX failure, RX
undecrypt,
channel utilization
TX failure:RX undecrypt:Channel
utilization is %d:%d:%d in 2 minutes
The phone gets TX failure, RX undecryption and
channel utilization (when the channel utilization is
higher than 60%, counter it, if > 100 which is about
10s if beacon is 100ms) in 2 minutes.
Action: Check and make sure Wi-Fi environment
is good enough
WPS fail
WPS connection failed.
WPS connection failed.
Action: Check if the user configures WPS in the
correct way (entering the code within 2 minutes)

Cisco 6861 Specifications

General

Brand	Cisco
Model	6861
Category	IP Phone
Language	English