Depending on how your voicemail system is set up, you may be able to press Messages to forward all calls
to voicemail.
Visual confirmation displays for a few seconds to confirm the number to which your calls will be forwarded.
Step 3
To verify that your calls are forwarded, look for:
•
A Forward All icon in the line label.
•
The forwarding information in the header.
Step 4
To cancel call forwarding, press Forward Off.
Mute Phone
Mute allows you to block audio input for your handset, headset, and speakerphone, so that you can hear other
parties on the call but they cannot hear you.
When the Separate Audio and Video Mute feature is enabled, you mute the audio but continue to transmit a
video image when you press Mute during a video call. This allows the other parties to see you but not to hear
you. When this feature is disabled, you mute both the audio and the video image when you press Mute during
a video call.
The Separate Audio and Video Mute feature is disabled by default. See your administrator to have it enabled.
Procedure
Step 1
Press Mute to turn Mute on.
Step 2
Press Mute again to turn Mute off.
Hold Calls
Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls
are put on hold. Hold works with your phone handset as well as with USB headsets.
Procedure
While on an active call, press Hold.
Swap Between Active and Held Calls
Use the line buttons to swap between held and connected calls.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications Manager
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Basic Operations
Mute Phone
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