D-Link DCS-935L User Manual And Service Information

53D-Link DCS-935L User Manual
Section 5 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DCS-935L.
Read the following descriptions if you are having problems. (The examples below are illustrated in Windows Vista® and XP. If you have a dierent
operating system, the screenshots on your computer will look similar to the following examples.)
1. What is Remote Access? How do I enable it?
Remote Access allows you to access your camera from any PC connected to the Internet through a web browser. This lets you view your camera
feed and manage your camera’s settings when you’re away from home.
To enable Remote Access, simply use the mydlink Home mobile app to set up your camera and register it with mydlink.
2. What can I do if I forget my password?
If you forget your password, you will need to perform a hard reset of your camera. This process will change all your settings back to the factory
defaults.
To reset your camera, please use an unfolded paperclip to press and hold the RESET button for at least 10 seconds while your camera is plugged in.
3. Why does the LED not light up?
The power supply might be faulty. Conrm that you are using the provided DC 5V power supply for this network camera. Verify that the power supply
is correctly connected. If the camera is functioning normally, the LED may have been disabled. See LED Control in Admin on page 39 for information
about how to enable the LED.
4. Why is the camera’s network connection unreliable?
There might be a problem with the network cable. To conrm that the cables are working, PING the address of a known device on the network. If
the cabling is OK and your network is reachable, you should receive a reply similar to the following (…bytes = 32 time = 2 ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.
5. Why does the Network Camera work locally but not remotely?

D-Link DCS-935L Specifications

General

Type	IP security camera
PTZ control	-
Placement supported	Indoor
Connectivity technology	Wireless
Form factor	Box
Product color	White
Maximum resolution	1280 x 720 pixels
Supported video modes	720p
Video formats supported	H.264, M-JPEG
Minimum illumination	0 lx
Sensor type	CMOS
Progressive scan	Yes
Optical sensor size	1/4 \
Optical zoom	- x
Fixed focal length	2.38 mm
Security algorithms	WPA, WPA2
Built-in HDD	No
LED type	IR
Night vision distance	5 m
Wi-Fi standards	Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Supported network protocols	IPV4, ARP, TCP, UDP, ICMP, DHCP Client, NTP Client, SMTP Client, FTP Client, HTTP Server, PPPoE, RTP, RTSP, RTCP,
Audio formats supported	AAC
DC output voltage	+5V
Power consumption (typical)	3.5 W
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
Mobile operating systems supported	Android, iOS
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

Weight and Dimensions

Depth	84.5 mm
Width	66.7 mm
Height	124.85 mm
Weight	160 g