D-Link DCS-935L User Manual

52D-Link DCS-935L User Manual
Section 6 - Troubleshooting
Troubleshooting
ThissectionprovidessolutionstoproblemsthatmayoccurduringtheinstallationandoperationoftheDCS-935L.Reviewthefollowingquestions
andanswersifyouarehavingdiculty.
1. What is Remote Access? How do I enable it?
RemoteAccessallowsyoutoaccessyourcamerafromanyPCconnectedtotheInternetthroughaWebbrowser.Youcanseelivevideofromthe
www.mydlink.comwebsite.Youcanalsoviewlivevideowithamobiledeviceusingthemydlink Lite app. Either way, you can view and manage
multiplecameraswhenyou’reawayfromhome.
ToenableRemoteAccess,simplyusethemydlink Lite mobile app to set up your camera and register it with mydlink. Refer to “MobileAppSetup”
on page 18.
2. What can I do if I forget my password?
Ifyouforgetyourpassword,youmustresetofyourcamera.Unfortunately,thisprocesswillchangeallyoursettingsbacktothefactorydefaults.
Toresetyourcamera,useanunfoldedpapercliptopressandholdtheRESETbuttonforatleast10secondswhileyourcameraispoweredon.
3. Why does the LED not light up?
Thepowersupplymightbefaulty.ConrmthatyouareusingtheprovidedDC5Vpowersupplyforthisnetworkcamera.Verifythatthepower
supplyiscorrectlyconnected.Ifthecameraisfunctioningnormally,theLEDmayhavebeendisabled.SeeLED Control on the Maintenance >Admin
page. (Refer to “Admin”onpage44forhowtoenabletheLEDs.)
4. Why is the camera’s network connection unreliable?
Theremightbeaproblemwiththenetworkcable.Toconrmthatthecablesareworking,PINGtheaddressofaknowndeviceonthenetwork.If
thecablingisokayandyournetworkisreachable,youshouldreceiveareplysimilartothefollowing(…bytes=32time=2ms).
Another possible problem may be that the network device such as a hub or switch utilized by the Network Camera is not functioning properly.
Please conrm the power for the devices are well connected and functioning properly.

D-Link DCS-935L Specifications

General

Type	IP security camera
PTZ control	-
Placement supported	Indoor
Connectivity technology	Wireless
Form factor	Box
Product color	White
Maximum resolution	1280 x 720 pixels
Supported video modes	720p
Video formats supported	H.264, M-JPEG
Minimum illumination	0 lx
Sensor type	CMOS
Progressive scan	Yes
Optical sensor size	1/4 \
Optical zoom	- x
Fixed focal length	2.38 mm
Security algorithms	WPA, WPA2
Built-in HDD	No
LED type	IR
Night vision distance	5 m
Wi-Fi standards	Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Supported network protocols	IPV4, ARP, TCP, UDP, ICMP, DHCP Client, NTP Client, SMTP Client, FTP Client, HTTP Server, PPPoE, RTP, RTSP, RTCP,
Audio formats supported	AAC
DC output voltage	+5V
Power consumption (typical)	3.5 W
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	20 - 80 %
Mobile operating systems supported	Android, iOS
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64

Weight and Dimensions

Depth	84.5 mm
Width	66.7 mm
Height	124.85 mm
Weight	160 g