Troubleshooting
KEYBOARD
My keyboard is not detected, or a keyboard error is given during
boot-up. What can be the cause?
Please verify that the keyboard cables are inserted properly.
The computers all boot up properly, but the keyboard is not
functional. What can be the cause?
One of the following may be the case:
§ Make sure the keyboard is plugged into the DKVM-2/4 unit
properly.
§ Verify that the keyboard works when plugged into the computer
directly. (You will have to shut down your computer first to do
this).
§ Try using a different keyboard.
§ Read your motherboard documentation and make sure that the
PS/2 keyboard IRQ is enabled. (This can be set for most
computers in the BIOS setup pages)
MOUSE
My mouse is not detected during boot up. What can be the
cause?
One of the following may be the case:
§ Please verify that all mouse cables are inserted properly. Check
especially for a mix-up with the PS/2 keyboard cable, they have
the same kind of connector and are therefore easily confused.
§ Read your motherboard documentation and make sure that the
PS/2 mouse IRQ is enabled. (This can be set for most
computers in the BIOS setup pages)
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