15
11. After-sales service and
warranty
11.1 Warranty period
• Thisproductincludesawarrantycardthatwas
lledinbythedealeratthetimeofinstallation.
Thecompletedcardhastobecheckedbythe
customerandstoredcarefully.
• Ifrepairstotheairconditionerarenecessary
withinthewarrantyperiod,contactyourdealer
andkeepthewarrantycardathand.
11.2 After-sales service
11.2.1 Recommendations for maintenance and
inspection
Sincedustcollectswhenusingtheunitforseveral
years,performanceoftheunitwilldeteriorateto
someextent.Astakingapartandcleaninginteriors
ofunitsrequirestechnicalexpertiseandinorderto
ensurethebestpossiblemaintenanceofyour
units,werecommendtoenterintoamaintenance
andinspectioncontractontopofnormal
maintenanceactivities.Ournetworkofdealershas
accesstoapermanentstockofessential
componentsinordertokeepyourairconditioner
inoperationaslongaspossible.Contactyour
dealerformoreinformation.
When asking your dealer for an intervention,
always state :
• Thecompletemodelnameoftheairconditioner.
• Themanufacturingnumber(statedonthe
nameplateoftheunit).
• Theinstallationdate.
• Thesymptomsormalfunction,anddetailsofthe
defect.
WARNING
•
Donotmodify,disassemble,remove,
reinstallorrepairtheunityourselfas
incorrectdismantlingorinstallationmay
causeanelectricshockorre.Contact
yourdealer.
•
Incaseofaccidentalrefrigerantleaks,
makesuretherearenonakedames.The
refrigerantitselfisentirelysafe,non-toxic
andnon-combustible,butitwillgenerate
toxicgaswhenitaccidentallyleaksintoa
roomwherecombustibleairfromfan
heaters,gascookers,etc.ispresent.
Alwayshavequaliedservicepersonnel
conrmthatthepointofleakagehasbeen
repairedorcorrectedbeforeresuming
operation.
•
Donotremoveorreinstalltheunitby
yourself.Incorrectinstallationmaycause
electricalshockorre.Contactyourdealer.
11.2.2 Recommended inspection and
maintenance cycles
Beawarethatthementionedmaintenanceand
replacementcyclesdonotrelatetothewarranty
periodofthecomponents.
Table1assumesthefollowingconditionsofuse:
• Normalusewithoutfrequentstartingand
stoppingoftheunit.
Dependingonthemodel,werecommendnot
startingandstoppingthemachinemorethan
6times/hour.
• Operationoftheunitisassumedtobe10hours/
dayand2,500hours/year.
Table1:“InspectionCycle”and“Maintenance
Cycle”list
Component
Inspection
cycle
Maintenance cycle
(replacements and/or
repairs)
Electricmotor
(fan,damper,etc.)
1year
20,000hours
PCBboards 25,000hours
Heatexchanger 5years
Sensor(thermistor,etc.) 5years
Userinterfaceandswitches 25,000hours
Drainpan 8years
Expansionvalve 20,000hours
Electromagneticvalve 20,000hours
01_EN_3P344160-11V.indd 15 08-Oct-20 9:22:57 AM