Support Technologies
Powering your support experience with predictive, data-driven technologies.
SupportAssist
The best time to solve a problem is before it happens. The automated proactive and predictive technology SupportAssist* helps
reduce your steps and time to resolution, often detecting issues before they become a crisis. Benets include:
• Value - SupportAssist is available to all customer at no additional charge.
• Improve productivity - replace manual, high-eort routines with automated support.
• Accelerate time to resolution - receive issue alerts, automatic case creation and proactive contact from Dell EMC experts.
• Gain insight and control - optimize enterprise devices with on-demand ProSupport Plus reporting in TechDirect and get
predictive issue detection before the problem starts.
SupportAssist is included with all support plans but features vary based on service level agreement.
Figure 13. SupportAssist model
Get started at Dell.com/SupportAssist
TechDirect
Boost your IT teams productivity when supporting Dell EMC systems. With over 1.4 million self-dispatches processed each year,
TechDirect has proven its eectiveness as a support tool. You can:
• Self-dispatch replacement parts
• Request technical support
• Integrate APIs into your help desk
Or, access all your Dell EMC certication and authorization needs. Train your sta on Dell EMC products as TechDirect allows you to:
• Download study guides
• Schedule certication and authorization exams
• View transcripts of completed courses and exams
Register at techdirect.dell.com
Additional professional services
Dell Education Services
Dell Education Services oers the PowerEdge server training courses designed to help you achieve more with your hardware
investment. The curriculum is designed in conjunction with the server development team, as well as Dell EMC’s technical support
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