Dell G5 15 User Manual

Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION
: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
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108 Troubleshooting

Dell G5 15 Specifications

General

Tjunction	100 °C
Processor cache	12 MB
Processor cores	6
System bus rate	8 GT/s
Processor family	Intel® Core™ i7
Processor socket	BGA 1440
Processor threads	12
Processor codename	Coffee Lake
Processor frequency	2.6 GHz
Processor cache type	Smart Cache
Configurable TDP-down	35 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	4.5 GHz
Processor operating modes	64-bit
PCI Express configurations	1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)	45 W
Maximum number of PCI Express lanes	16
On-board graphics card	Yes
On-board graphics card ID	0x3E9B
Discrete graphics card model	NVIDIA® GeForce RTX™ 2060
On-board graphics card model	Intel® UHD Graphics 630
Discrete graphics card memory	6 GB
Discrete graphics memory type	GDDR6
Maximum on-board graphics card memory	64 GB
On-board graphics card OpenGL version	4.5
On-board graphics card base frequency	350 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Display diagonal	15.6 \
Native aspect ratio	16:9
Internal memory	16 GB
Memory clock speed	2666 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	NVMe, PCI Express
Storage media	SSD
SSD form factor	M.2
Total storage capacity	512 GB
Number of SSDs installed	1
Form factor	Clamshell
Product type	Laptop
Product color	Black
Front camera HD type	HD
Front camera signal format	720p
Number of built-in speakers	2
Antenna type	2x2
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
USB 2.0 ports quantity	-
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Pointing device	Touchpad
Keyboard backlit color	Blue
Sustainability certificates	ENERGY STAR
Battery capacity	60 Wh
Number of battery cells	4
Processor ARK ID	191045
Processor package size	42 x 28 mm
Supported instruction sets	SSE4.1, SSE4.2, AVX 2.0

Weight and Dimensions

Depth	273.4 mm
Width	364.3 mm
Height	23.7 mm
Weight	2680 g