Dell P1424H User Manual

32 │ Troubleshooting
Common problems
The following table provides general information about common monitor problems
you might encounter and the possible solutions:
Common symptoms Possible solutions
No video/Power LED off • Ensure that the video cable connecting the monitor and the computer is
properly connected and secure.
• Verify that the power outlet is functioning properly using any other electrical
equipment.
• Verify if the device required more than 65 W power charging.
• Ensure that the power button is pressed.
• Ensure that the USB Type-C cable is not damage.
No video/Power LED on • Increase brightness controls using the OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Verify if the USB Type-C interface of the device can support DP alternate
mode.
• Set Windows to Projection mode.
Poor focus • Eliminate video extension cables.
• Change the video resolution to the correct aspect ratio.
Missing pixels • Cycle power On-off.
• Pixel that is permanently off is a natural defect that can occur in LCD
technology.
• For more information about Dell Monitor Quality and Pixel Policy, see Dell
Support site at
https://www.dell.com/support/monitors.
Stuck-on pixels • Cycle power On-off.
• Pixel that is permanently off is a natural defect that can occur in LCD
technology.
• For more information about Dell Monitor Quality and Pixel Policy, see Dell
Support site at:
https://www.dell.com/support/monitors.
Brightness problems • Adjust brightness controls using OSD.
Synchronization problems • Perform monitor self-test feature check to determine if the scrambled
screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in safe mode.
Safety related issues • Do not perform any troubleshooting step.
• Contact Dell immediately.
Intermittent problems • Ensure that the video cable connecting the monitor to the computer is
connected properly and is secure.
• Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.

Dell P1424H Specifications

General

Color gamut	72 %
Pixel pitch	0.1611 x 0.1611 mm
Screen shape	Flat
Pixel density	158 ppi
Response time	6 ms
Backlight type	LED
Display diagonal	14 \
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Maximum refresh rate	60 Hz
Viewable size, vertical	173.99 mm
Contrast ratio (typical)	700:1
Display number of colors	16.7 million colors
Display diagonal (metric)	35.56 cm
Viewable size, horizontal	309.31 mm
Digital vertical frequency	56 - 61 Hz
Digital horizontal frequency	30 - 80 kHz
Display brightness (typical)	300 cd/m²
Tilt angle range	10 - 90 °
Doesn't contain	PVC/BFR
Sustainability certificates	ENERGY STAR, RoHS
HDCP version	1.4
Built-in USB hub	-
USB Power Delivery up to	65 W
Number of USB Type-C upstream ports quantity	2
Power supply type	Internal
Energy efficiency scale	A to G
Power consumption (max)	7.5 W
Power consumption (off)	0.3 W
Power consumption (typical)	5 W
Package weight	1120 g
Operating altitude	0 - 5000 m
Non-operating altitude	5000 - 12192 m
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Storage relative humidity (H-H)	5 - 90 %
Operating relative humidity (H-H)	10 - 80 %
Product color	Gray
Front bezel color	Black
Heavy metals free	Hg (mercury)
Market positioning	Business

Weight and Dimensions

Bezel width (top)	6.54 mm
Bezel width (side)	6.53 mm
Depth (with stand)	14.3 mm
Width (with stand)	322.37 mm
Height (with stand)	202.69 mm
Weight (with stand)	590 g
Bezel width (bottom)	22.16 mm
Depth (without stand)	4.95 mm